Member Outreach & Health Data Analyst (Bonus Eligible)

CVS Health; New York (NY); In loco; USD 29.000 - 51.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits package

Bonus eligibility

Descrizione del lavoro

CVS Health is seeking a full-time Outreach Specialist to coordinate member engagement and ensure access to essential clinical services under Medicaid or Medicare programs.

The role involves responding to member inquiries, supporting HEDIS initiatives, and ensuring accurate medical record capture across multiple systems while maintaining high attention to detail and strong communication skills.

Competenze

• 2+ years' member outreach, health care marketing, and/or other health education experience.
• 1+ years of customer service or call center experience.
• 1+ years of experience working with data.
• Ability to work independently with high attention to detail.
• Exceptional verbal and written communication skills.
• 2+ years' experience using a personal computer and navigating multiple systems; MS Office Suite (Teams, Outlook, Word, Excel).

Mansioni

• Coordinate member outreach to ensure effective use of health plan benefits.
• Ensure member receipt of important clinical services.
• Improve member health outcomes within Medicaid or Medicare populations.
• Respond to member inquiries in person, by phone, and in writing.
• Support HEDIS quality initiatives and regulatory requirements.

Conoscenze

Member outreach

Health care marketing

Health education

Customer service

Data analysis

Attention to detail

Verbal and written communication

Formazione

High School Diploma

Bachelor's Degree

Strumenti

MS Office Suite

QuickBase

QNXT

Project management

Analytics

Descrizione del lavoro

CVS Health is seeking a full-time Outreach Specialist to coordinate member engagement and ensure access to essential clinical services under Medicaid or Medicare programs.

The role involves responding to member inquiries, supporting HEDIS initiatives, and ensuring accurate medical record capture across multiple systems while maintaining high attention to detail and strong communication skills.