Member Outreach & Analytics Specialist

CVS Health; Kentucky; Hybrid; USD 29,000 - 51,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Job summary

CVS Health is seeking a detail-oriented professional to coordinate member outreach, ensuring access to benefits and timely medical services for Medicaid/Medicare populations.

You will support HEDIS quality initiatives, help with medical record capture, and contribute to data-driven improvements across health programs. A high school diploma is required; Bachelor's preferred, with at least 2 years in outreach or call center roles.

Qualifications

• 2+ years of member outreach to ensure effective use of health plan benefits and improve outcome.
• 1+ years of customer service or call center experience.
• 1+ years of experience working with data.
• 2+ years’ experience using personal computer and MS Office Suite.

Responsibilities

• Coordinate member outreach to ensure effective use of health plan benefits.
• Support HEDIS quality initiatives and regulatory requirements.
• Assist with medical record capture and data abstraction.

Skills

Member outreach

Customer service

Data handling

MS Office

Education

High School Diploma

Bachelor's Degree

Tools

QuickBase

QNXT

Job description

CVS Health is seeking a detail-oriented professional to coordinate member outreach, ensuring access to benefits and timely medical services for Medicaid/Medicare populations.

You will support HEDIS quality initiatives, help with medical record capture, and contribute to data-driven improvements across health programs. A high school diploma is required; Bachelor's preferred, with at least 2 years in outreach or call center roles.