Member Outreach & Data Analyst

CVS Health; Central City (KY); On-site; USD 29,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a full-time outreach-focused professional to coordinate member engagement and ensure effective use of health plan benefits. You will respond to member inquiries across multiple channels and support HEDIS initiatives and regulatory requirements.

The role emphasizes accurate data handling, medical record capture, and collaboration with cross-functional teams to improve member health outcomes within Medicaid/Medicare programs.

Qualifications

• Minimum 2 years in member outreach, health care marketing, and/or health education.
• 1+ year of customer service or call center experience.
• 1+ year of experience working with data.
• Excellent verbal and written communication skills.
• 2+ years’ experience using MS Office Suite (Teams, Outlook, Word, Excel, etc.).

Responsibilities

• Coordinate member outreach to ensure effective use of health plan benefits.
• Respond to member inquiries in person, by phone, and in writing.
• Support HEDIS quality initiatives and regulatory requirements.
• Assist with medical record capture and abstraction of supplemental data.

Skills

Member outreach

Customer service

Data analysis

Attention to detail

Verbal & written communication

MS Office

Education

High School Diploma

Bachelor's Degree

Tools

QuickBase

QNXT

Project management

MS Office Suite

Job description

CVS Health is seeking a full-time outreach-focused professional to coordinate member engagement and ensure effective use of health plan benefits. You will respond to member inquiries across multiple channels and support HEDIS initiatives and regulatory requirements.

The role emphasizes accurate data handling, medical record capture, and collaboration with cross-functional teams to improve member health outcomes within Medicaid/Medicare programs.