Member Outreach & Health Data Analyst

CVS Health; Lexington (KY); On-site; USD 29,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Bonus/incentive program

Job summary

CVS Health is seeking a detail-oriented professional to coordinate member outreach across Medicaid or Medicare populations, ensuring access to benefits and clinical services to improve outcomes. The role involves responding to inquiries in person, by phone, and in writing, while supporting HEDIS and regulatory requirements.

The ideal candidate has 2+ years of outreach or health education experience, strong communication skills, and proficiency with MS Office; a bachelor’s degree is preferred but

Qualifications

• 2+ years’ member outreach or health education experience.
• 1+ years customer service or call center experience.
• 1+ years experience working with data.
• Ability to work independently with a high attention to detail.
• Exceptional verbal and written communication skills.
• 2+ years’ experience using MS Office Suite applications (Teams, Outlook, Word, Excel).

Responsibilities

• Coordinate member outreach to promote health plan benefits.
• Ensure members receive clinical services and improve health outcomes.
• Respond to member inquiries in person, by telephone, and in writing.
• Support HEDIS quality initiatives and regulatory requirements.
• Outreach to noncompliant members and assist with data capture from medical records.

Job description

CVS Health is seeking a detail-oriented professional to coordinate member outreach across Medicaid or Medicare populations, ensuring access to benefits and clinical services to improve outcomes. The role involves responding to inquiries in person, by phone, and in writing, while supporting HEDIS and regulatory requirements.

The ideal candidate has 2+ years of outreach or health education experience, strong communication skills, and proficiency with MS Office; a bachelor’s degree is preferred but