Health Plan Outreach Analyst: Data-Driven Member Support

CVS Health; Virginia Beach (VA); On-site; USD 29,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement savings options

Paid time off

Wellness programs

Job summary

CVS Health is seeking a candidate for a Medicaid/Medicare member outreach role. The position focuses on improving health outcomes by ensuring benefit utilization, handling inquiries, and supporting HEDIS data collection and regulatory requirements.

Strong communication and data skills are essential, with a high standard for accuracy and customer service. The role requires ~2+ years in outreach or health education, ~1+ years in customer service, and proficiency with MS Office.

Qualifications

• Approximately 2+ years in member outreach, health care marketing, or health education.
• Approximately 1+ years of customer service or call center experience.
• Around 1+ years of experience working with data.
• Ability to work independently with strong attention to detail.
• Exceptional verbal and written communication skills.
• Proficiency with MS Office Suite (Teams, Outlook, Word, Excel).

Responsibilities

• Coordinate member outreach to promote effective use of health plan benefits.
• Support outreach for regulatory and contractual requirements and HEDIS initiatives.
• Assist with medical record capture for HEDIS reviews and data abstraction.
• Respond to member inquiries in person, by phone, and in writing.

Skills

Member outreach

Customer service

Data analysis

Attention to detail

Verbal & written communication

MS Office

Education

High School Diploma

Bachelor's Degree

Tools

QuickBase

QNXT

Project management

Job description

CVS Health is seeking a candidate for a Medicaid/Medicare member outreach role. The position focuses on improving health outcomes by ensuring benefit utilization, handling inquiries, and supporting HEDIS data collection and regulatory requirements.

Strong communication and data skills are essential, with a high standard for accuracy and customer service. The role requires ~2+ years in outreach or health education, ~1+ years in customer service, and proficiency with MS Office.