Member Experience Specialist — Second Shift (Flexible)

Planet Fitness Franchising, LLC; Westerville (OH); Presencial; USD 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free uniforms

Health insurance

Opportunity for advancement

Parental leave

Training & development

Vision insurance

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Resumo da oferta

Planet Fitness Franchising, LLC is hiring for a full-time front desk associate. You will greet members, assist with sign-ups and tours, and ensure a welcoming gym environment.

The role requires handling class schedules, member updates, and providing exceptional customer service while maintaining cleanliness and safety protocols. Weekend work and a 2pm–10pm shift are specified. Competitive salary and benefits are offered.

Qualificações

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude at all times.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent preferred.
• Must be 18 years of age or older.

Responsabilidades

• Greet members, prospective members and guests by providing exceptional customer service.
• Handle all front desk related activities not limited to: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check ID and Member barcodes into the system
• New member sign-up
• Take prospective members on a tour of the club
• Facilitate needed updates to member’s accounts
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
• Assist in maintaining the neatness and cleanliness of the club
• Assist in monitoring for safety of persons and cleanliness in the club
• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
• Stock locker rooms with proper supplies/paper products.
• Report any broken or missing amenities or equipment to the Club Manager.
• Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

Conhecimentos

Customer service

Excellent communication

Teamwork

Positive attitude

Punctuality

Empathy and problem solving

Diplomacy in interactions

Formação académica

High School diploma/GED

Ferramentas

Point of Sale system

Descrição da oferta de emprego

Planet Fitness Franchising, LLC is hiring for a full-time front desk associate. You will greet members, assist with sign-ups and tours, and ensure a welcoming gym environment.

The role requires handling class schedules, member updates, and providing exceptional customer service while maintaining cleanliness and safety protocols. Weekend work and a 2pm–10pm shift are specified. Competitive salary and benefits are offered.