Member Experience Associate - Front Desk (Flexible Hours)

Planet Fitness; Florida; On-site; USD 24,000 - 30,000; Full time

Job summary

Planet Fitness is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering friendly, professional service while keeping the club clean and welcoming. You will handle check-ins, invoices, memberships, and basic inquiries, helping ensure a smooth daily operation.

Join a team-focused environment where every shift emphasizes member experience, safety, and a positive attitude, with flexible hours including evenings and weekends.

Qualifications

• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a welcoming environment.
• Ability to work in a fast-paced environment and multitask.
• Flexible hours including evenings and weekends.
• High school diploma or equivalent.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with inquiries about membership options, policies, and gym services. Direct to resources as needed.
• Check-in members, handle billing and renewals.
• Maintain a clean, organized front desk and surrounding areas.
• Promote memberships and other Planet Fitness services.
• Collaborate with team to achieve club goals and ensure safety and cleanliness.

Skills

Customer service experience

Communication skills

Interpersonal skills

Positive attitude

Multitasking

Fast-paced environment

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Planet Fitness is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering friendly, professional service while keeping the club clean and welcoming. You will handle check-ins, invoices, memberships, and basic inquiries, helping ensure a smooth daily operation.

Join a team-focused environment where every shift emphasizes member experience, safety, and a positive attitude, with flexible hours including evenings and weekends.