Member Experience Specialist — Flexible Schedule

Planet Fitness Franchising, LLC; Columbus (OH); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Flexible schedule

Job summary

Planet Fitness Franchising, LLC in Columbus, OH is seeking a full-time front desk associate to greet members and guests, handle member sign-ups, tours, and front desk duties during a 2pm–10pm shift, including one weekend day. The role emphasizes customer service, reliability, and a friendly gym environment.

The position offers training, opportunities for advancement, and a supportive team. A positive, punctual attitude and basic computer skills are essential for success in this role.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must be 18 years or older.
• High school diploma or GED preferred.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk tasks: phone, sign-ups, ID checks, tours.
• Update member information in the system.
• Address member questions and escalate to management when needed.
• Maintain club cleanliness and safety.

Skills

Customer service

Computer skills

Positive attitude

Punctuality

Communication

Education

High School diploma/GED

Tools

POS system

Job description

Planet Fitness Franchising, LLC in Columbus, OH is seeking a full-time front desk associate to greet members and guests, handle member sign-ups, tours, and front desk duties during a 2pm–10pm shift, including one weekend day. The role emphasizes customer service, reliability, and a friendly gym environment.

The position offers training, opportunities for advancement, and a supportive team. A positive, punctual attitude and basic computer skills are essential for success in this role.