Weekend Member Experience Specialist

Planet Fitness - PA Thomas Group; Altoona (PA); On-site; USD 1,653,000 - 2,204,000; Part time

Job summary

Planet Fitness is seeking a Part Time Member Services Representative to deliver a positive member experience and superior customer service at the front desk. Weekend shifts on the first and second weekends are available, with no weekday shifts required.

The role focuses on greeting members, processing sign-ups, tours, and account updates, while maintaining club cleanliness and a welcoming environment for all guests.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact positively and professionally with members and co-workers.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions with appropriate language.
• Must be 17 years of age or older.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to questions/concerns promptly and escalate to management when needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Computer skills

Fitness enthusiasm

Positive attitude

Punctuality

Empathy

Active listening

Diplomacy

Age 17+

Job description

Planet Fitness is seeking a Part Time Member Services Representative to deliver a positive member experience and superior customer service at the front desk. Weekend shifts on the first and second weekends are available, with no weekday shifts required.

The role focuses on greeting members, processing sign-ups, tours, and account updates, while maintaining club cleanliness and a welcoming environment for all guests.