Member Experience Specialist & New Member Sales

Planet Fitness - Baseline Fitness; Rapid City (SD); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free gym membership for you and aGuest

Health, Dental, Vision Insurance

Dollars for Scholars Program

Employee Appreciation Program

Job summary

Planet Fitness - Baseline Fitness in Rapid City, SD is seeking a team member to drive new member sales and deliver a superior member experience at the front desk.

You will greet prospective members, give tours, assist with sign-ups, answer questions, process check-ins, and help resolve member services issues with support from the Club Manager. This role emphasizes friendly communication and dependable attendance, with training provided and a benefits package included.

Qualifications

• Excellent customer service skills required.
• Strong communication and welcoming demeanor.
• Ability to multi-task and assist members and guests.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answer phone calls in a polite and friendly manner to assist with questions or concerns.
• Take information calls and tours for prospective members.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.

Skills

Customer service

Communication

Problem solving

Active listening

Education

High School Diploma or equivalent

Tools

MS Office

CRM software

Job description

Planet Fitness - Baseline Fitness in Rapid City, SD is seeking a team member to drive new member sales and deliver a superior member experience at the front desk.

You will greet prospective members, give tours, assist with sign-ups, answer questions, process check-ins, and help resolve member services issues with support from the Club Manager. This role emphasizes friendly communication and dependable attendance, with training provided and a benefits package included.