Member Experience & Sales Specialist

Planet Fitness - Baseline Fitness; Hammond (LA); Sur place; USD 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Dollars for Scholars

Free Membership

Employee Appreciation Program

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Life Insurance

Pet Insurance

HSA

Résumé du poste

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate to drive new member sales and deliver an exceptional member experience. You will greet potential members, answer calls, provide tours, and assist with sign-ups and cancellations.

The role emphasizes strong customer service, communication, listening, and teamwork, with duties including BCM amenity usage support and maintaining club cleanliness. Flexible, energetic individuals are encouraged to apply.

Qualifications

• Experience in customer service or guest-facing roles preferred.
• Strong communication and active listening skills.
• Ability to handle inquiries and resolve issues tactfully.
• Proven problem-solving and decision-making abilities.
• Professional demeanor and ability to interact with diverse customers.
• Basic computer proficiency and data entry capability.

Responsabilités

• Greet and assist potential members, delivering a positive first impression.
• Manage front desk tasks including answering phones and tours.
• Assist with member sign-ups, cancellations and account information updates.
• Support BCM amenity usage and escalate issues to supervisor when needed.
• Maintain cleanliness and organization of the front area and club space.

Connaissances

Customer service

Communication

Listening

Problem solving

Diplomacy

Teamwork

Computer basics

Description du poste

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate to drive new member sales and deliver an exceptional member experience. You will greet potential members, answer calls, provide tours, and assist with sign-ups and cancellations.

The role emphasizes strong customer service, communication, listening, and teamwork, with duties including BCM amenity usage support and maintaining club cleanliness. Flexible, energetic individuals are encouraged to apply.