Member Experience Advocate & Front Desk Specialist

Planet Fitness - Baseline Fitness; Rapid City (SD); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one guest

Job summary

Planet Fitness - Baseline Fitness is seeking a friendly, customer-focused team member to drive new member sales and deliver a superior experience for members, prospective members, and guests at the Rapid City club. This role involves greeting guests, answering calls, conducting tours, processing sign-ups and cancellations, and maintaining a clean, welcoming environment.

Key responsibilities include handling front desk inquiries, updating account information, resolving basic service issues, and

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members and provide a great customer experience.
• Handle front desk tasks including answering phone calls and assisting with questions or concerns.
• Take information calls and tours for prospective members.
• Assist in member sign-ups, cancellations, and updating member accounts.
• Facilitate member services issues and forward to Club Manager/Team Lead as needed.
• Help maintain neatness/cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Tools

Basic computer proficiency

Job description

Planet Fitness - Baseline Fitness is seeking a friendly, customer-focused team member to drive new member sales and deliver a superior experience for members, prospective members, and guests at the Rapid City club. This role involves greeting guests, answering calls, conducting tours, processing sign-ups and cancellations, and maintaining a clean, welcoming environment.

Key responsibilities include handling front desk inquiries, updating account information, resolving basic service issues, and