Member Experience Specialist — Front Desk & Sales

Planet Fitness - PF Baseline Fitness; Fargo (ND); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Free uniforms

Health insurance

Advancement opportunities

Training & development

Vision insurance

Wellness resources

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and create a positive member experience through exceptional service at the front desk.

You will greet guests, answer inquiries, assist with tours and sign-ups, handle check-ins, and help maintain a clean, welcoming club environment while delivering consistent, friendly service to members and prospects.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to provide a great customer experience.
• Handle front desk tasks: answer calls, take info calls and tours, assist with sign-ups and check-ins.
• Address and forward member service issues to the Club Manager or supervisors as needed.
• Maintain club cleanliness and tidiness throughout shifts.

Skills

Customer service

Honesty & integrity

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and create a positive member experience through exceptional service at the front desk.

You will greet guests, answer inquiries, assist with tours and sign-ups, handle check-ins, and help maintain a clean, welcoming club environment while delivering consistent, friendly service to members and prospects.