Member Experience & New Member Sales Specialist

Planet Fitness - Baseline Fitness; Colorado Springs (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one guest

Team Member Support

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Health Savings Account (HSA)

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Colorado Springs seeks a front desk associate to drive new member sales and deliver exceptional service. You will greet guests, conduct tours, answer inquiries, and help with sign-ups and account updates, while keeping the club welcoming and tidy.

Ideal candidates have strong customer service skills, enjoy teamwork, and are capable of working a busy front-desk environment with a friendly, solutions-focused approach.

Qualifications

• Customer service experience preferred.
• Strong communication and listening skills.
• Ability to handle inquiries and resolve issues with diplomacy.

Responsibilities

• Greet potential members and provide a positive experience.
• Answer phone calls and assist with questions or tours.
• Assist in member sign-ups, check-ins, cancellations, and account updates.
• Maintain club cleanliness and support front desk operations.

Skills

Customer service

Active listening

Problem solving

Diplomacy

Communication

Tools

Basic computer skills

Job description

Planet Fitness - Baseline Fitness in Colorado Springs seeks a front desk associate to drive new member sales and deliver exceptional service. You will greet guests, conduct tours, answer inquiries, and help with sign-ups and account updates, while keeping the club welcoming and tidy.

Ideal candidates have strong customer service skills, enjoy teamwork, and are capable of working a busy front-desk environment with a friendly, solutions-focused approach.