Member Experience Specialist — Front Desk & Sales

ComForCare Home Care (Raleigh, NC); Kearney (NE); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Employee discounts

Flexible schedule

Job summary

Planet Fitness - PF Baseline Fitness in the United States is seeking a Customer Service Representative to drive new member sales and create a positive member experience by delivering a superior level of service to members, prospective members, and guests.

You will greet and meet potential members, handle front desk tasks, answer phone calls, take info calls and tours, assist with sign-ups and check-ins, and help resolve member service questions while keeping the club clean and welcoming.

Qualifications

• Honesty and a strong work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members to provide a positive experience.
• Handle front desk tasks and answer phones.
• Take info calls and tours.
• Assist with member sign-ups, cancellations, and updating member accounts.
• Address member services issues and escalate as needed.
• Maintain the club's neatness and cleanliness.

Skills

Honesty

Customer service

Computer skills

Job description

Planet Fitness - PF Baseline Fitness in the United States is seeking a Customer Service Representative to drive new member sales and create a positive member experience by delivering a superior level of service to members, prospective members, and guests.

You will greet and meet potential members, handle front desk tasks, answer phone calls, take info calls and tours, assist with sign-ups and check-ins, and help resolve member service questions while keeping the club clean and welcoming.