Member Experience Specialist

Planet Fitness - Baseline Fitness; Saint Paul (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dollars for Scholars

Free Membership for self and one guest

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Advancement Opportunities

Employee Appreciation

Job summary

Planet Fitness - Baseline Fitness is seeking a motivated individual to drive new member sales and deliver an exceptional customer experience at the front desk. You will greet guests, conduct tours, assist with sign-ups and maintain a welcoming club environment.

Responsibilities include processing sign-ups and cancellations, checking in members, and promptly routing member service questions to management. A strong service mindset and basic computer skills are required.

Qualifications

• Honesty and a good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to create a positive first impression.
• Handle front desk tasks and answer phones to assist questions or concerns.
• Take information for tours and member sign-ups or cancellations.
• Assist with member check-ins and updating account information.
• Help maintain club neatness and cleanliness.
• Direct member services issues to the Club Manager as needed.

Skills

Customer service

Communication

Problem solving

Diplomacy

Listening

Job description

Planet Fitness - Baseline Fitness is seeking a motivated individual to drive new member sales and deliver an exceptional customer experience at the front desk. You will greet guests, conduct tours, assist with sign-ups and maintain a welcoming club environment.

Responsibilities include processing sign-ups and cancellations, checking in members, and promptly routing member service questions to management. A strong service mindset and basic computer skills are required.