Member Experience Specialist - Front Desk & Membership Sales

Planet Fitness - PF Baseline Fitness; Sioux Falls (SD); On-site; USD 19,286 - 24,796; Full time

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative in Sioux Falls, SD. You will greet members and guests, handle front desk tasks, inquiries, and tours, and support member sign-ups, cancellations, and account updates.

The role emphasizes delivering a positive member experience, strong communication, and basic computer proficiency while maintaining club cleanliness and assisting with issue resolution as needed.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to create a positive experience.
• Answer phone calls and assist with questions or tours.
• Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.
• Facilitate member services issues and forward to Club Manager/Manager in Training/Team Lead as needed.
• Maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Computer skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative in Sioux Falls, SD. You will greet members and guests, handle front desk tasks, inquiries, and tours, and support member sign-ups, cancellations, and account updates.

The role emphasizes delivering a positive member experience, strong communication, and basic computer proficiency while maintaining club cleanliness and assisting with issue resolution as needed.