Member Experience Specialist (Front Desk & Tours)

Planet Fitness - Eclipse Fitness Group; Mableton (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading fitness franchise is seeking a Member Services Representative to provide exceptional customer service, greet members, and manage front desk activities. The role requires a high school diploma, strong customer service skills, and a passion for fitness. Candidates must be reliable and able to interact professionally with members. This position may involve standing and walking during shifts in a fast-paced environment.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones and checking members in.
• Take prospective members on tours and assist with new member sign-ups.

Skills

Customer service background

Basic computer proficiency

Strong listening skills

Empathy and problem-solving

Positive attitude

Exceptional customer service skills

Education

High School diploma/GED equivalent

Job description

A leading fitness franchise is seeking a Member Services Representative to provide exceptional customer service, greet members, and manage front desk activities. The role requires a high school diploma, strong customer service skills, and a passion for fitness. Candidates must be reliable and able to interact professionally with members. This position may involve standing and walking during shifts in a fast-paced environment.