Member Experience Specialist (Front Desk & Tours)

Rufo; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

A fitness franchise in Philadelphia seeks a Member Services Representative dedicated to creating a positive member experience. This role involves greeting members, answering questions, and ensuring excellent customer service. Ideal candidates will have a customer service background and a passion for fitness. Responsibilities include handling front desk tasks and assisting in maintaining club cleanliness. Success in this role requires an upbeat attitude and strong communication skills.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• 18 years of age or older.
• Exceptional customer service skills.
• Upbeat and positive attitude.

Responsibilities

• Greet members and guests providing exceptional customer service.
• Handle front desk activities including answering phones.
• Check members into the system.
• Assist in maintaining cleanliness of the club.

Skills

Customer service

Computer proficiency

Communication

Empathy

Problem solving

Job description

A fitness franchise in Philadelphia seeks a Member Services Representative dedicated to creating a positive member experience. This role involves greeting members, answering questions, and ensuring excellent customer service. Ideal candidates will have a customer service background and a passion for fitness. Responsibilities include handling front desk tasks and assisting in maintaining club cleanliness. Success in this role requires an upbeat attitude and strong communication skills.