Member Experience Associate — Fitness Front Desk

Planet Fitness - United FP Management, LLC; Buford (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness franchise is seeking a Member Services Representative to create a positive member experience by providing superior customer service. Responsibilities include greeting members, handling front desk activities, and maintaining a clean environment. Candidates should be 18+ and display a passion for fitness, along with excellent customer interaction skills. This role offers a chance to be part of a motivating team and includes flexible hours in a community-focused atmosphere.

Qualifications

• Must be 18 years of age or older.
• Exceptional customer service skills; able to interact positively with members and co-workers.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones.
• Check members into the system.
• Take prospective members on tours.

Skills

Customer service background

Basic computer proficiency

Upbeat and positive attitude

Exceptional customer service skills

Strong listening and problem-solving skills

Job description

A leading fitness franchise is seeking a Member Services Representative to create a positive member experience by providing superior customer service. Responsibilities include greeting members, handling front desk activities, and maintaining a clean environment. Candidates should be 18+ and display a passion for fitness, along with excellent customer interaction skills. This role offers a chance to be part of a motivating team and includes flexible hours in a community-focused atmosphere.