Member Experience Associate – Front Desk & Tours

Planet Fitness - United FP Management, LLC; Harrison (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A prominent fitness center franchisor is looking for a Member Services Representative to create a positive member experience. The role includes greeting members, managing front desk duties, and addressing inquiries with exceptional customer service. Candidates should possess a passion for fitness, basic computer skills, and a positive attitude. The job requires continual standing and lifting, contributing to a dynamic fitness environment. This position offers a chance to join a leading fitness brand dedicated to inspiring individuals on their fitness journeys.

Qualifications

• Customer service background preferred.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities and assist callers.
• Facilitate member account updates and assist with tours.
• Maintain cleanliness of the club.

Skills

Customer service skills

Basic computer proficiency

Strong listening skills

Empathy and problem-solving

Job description

A prominent fitness center franchisor is looking for a Member Services Representative to create a positive member experience. The role includes greeting members, managing front desk duties, and addressing inquiries with exceptional customer service. Candidates should possess a passion for fitness, basic computer skills, and a positive attitude. The job requires continual standing and lifting, contributing to a dynamic fitness environment. This position offers a chance to join a leading fitness brand dedicated to inspiring individuals on their fitness journeys.