Member Experience Specialist (Front Desk & Tours)

Talentify; Brandon (FL); On-site; USD 18,000 - 23,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests.

Responsibilities include greeting guests, handling front desk tasks, answering calls, checking members in, signing up new members, and leading tours. The role requires punctuality, reliability, and a friendly, professional demeanor suitable for a busy gym environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.

Skills

Customer service

Computer proficiency

Fitness passion

Upbeat attitude

Punctuality

Communication skills

Active listening

Diplomacy

Professionalism

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests.

Responsibilities include greeting guests, handling front desk tasks, answering calls, checking members in, signing up new members, and leading tours. The role requires punctuality, reliability, and a friendly, professional demeanor suitable for a busy gym environment.