Member Experience Specialist

Planet Fitness - NJ/MA One World Fitness; Rio Grande (NJ); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading fitness company is seeking a Member Services Representative to enhance member experiences through outstanding customer service. The role involves greeting members, handling front desk tasks, and addressing member inquiries while maintaining a friendly and professional atmosphere. Ideal candidates possess good listening skills and a passion for health and fitness, ensuring a positive experience for all members.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Exceptional customer service skills.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and member sign-ups.
• Respond to member questions and concerns.

Skills

Customer service skills

Basic computer proficiency

Listening

Problem-solving

Positive attitude

Education

High School diploma/GED equivalent

Job description

A leading fitness company is seeking a Member Services Representative to enhance member experiences through outstanding customer service. The role involves greeting members, handling front desk tasks, and addressing member inquiries while maintaining a friendly and professional atmosphere. Ideal candidates possess good listening skills and a passion for health and fitness, ensuring a positive experience for all members.