Member Experience Specialist: Front Desk & Sales

Planet Fitness - PF Baseline Fitness; Norfolk (NE); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Employee discounts

Flexible schedule

Free Membership for self and one other

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and create a welcoming environment for members, prospective members, and guests. You will deliver a superior level of service at the front desk.

Responsibilities include greeting members, answering calls, tours, sign-ups, cancellations, and updating member information while maintaining a clean, friendly club atmosphere. Strong communication and basic computer skills are essential.

Qualifications

• Minimum Qualifications: honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members, delivering a great customer experience.
• Handle front desk tasks: answer phones politely, provide information, and conduct tours.
• Assist in member sign-ups, check-ins, cancellations, and updating member accounts.

Skills

Customer service

Communication

Computer basics

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and create a welcoming environment for members, prospective members, and guests. You will deliver a superior level of service at the front desk.

Responsibilities include greeting members, answering calls, tours, sign-ups, cancellations, and updating member information while maintaining a clean, friendly club atmosphere. Strong communication and basic computer skills are essential.