Member Experience & Front Desk Specialist

Talentify; Urbandale (IA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership

Health, Dental and Vision Insurance

Short Term Disability Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to enhance the member experience and drive new member sales. You will greet guests, answer questions, conduct tours, and support sign-ups and account updates. This role focuses on delivering superior service at the front desk.

The position requires strong customer service skills, honesty, and basic computer proficiency. Responsibilities include managing member challenges, assisting with check-ins, and maintaining a

Qualifications

• Honesty and strong work ethic required.
• Strong customer service skills expected.
• Basic computer proficiency required.

Responsibilities

• Greet and assist potential members, delivering a positive experience.
• Handle front desk tasks and answer inquiries via phone or in person.
• Record membership details, process sign-ups, cancellations and account updates.
• Assist with member check-ins and tours as needed.
• Direct issues to Club Manager or supervisor when necessary.
• Maintain a clean and orderly club environment.

Skills

Honesty

Customer service

Computer basics

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to enhance the member experience and drive new member sales. You will greet guests, answer questions, conduct tours, and support sign-ups and account updates. This role focuses on delivering superior service at the front desk.

The position requires strong customer service skills, honesty, and basic computer proficiency. Responsibilities include managing member challenges, assisting with check-ins, and maintaining a