Member Experience Specialist — Front Desk

Planet Fitness - PF Baseline Fitness; Moline (IL); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Free membership for self and family

Health, Dental and Vision Insurance

Short Term Disability Insurance

Voluntary Life Insurance

Pet Insurance

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver an exceptional member experience. You will greet members, handle front desk tasks, and support sign-ups, cancellations, and account updates.

Ideal candidates demonstrate strong customer service, honesty, and basic computer skills. This role emphasizes friendliness, teamwork, and reliable communication in a fast-paced fitness club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to create a positive experience.
• Answer front desk calls and inquiries with polite, friendly service.
• Assist with member sign-ups, cancellations, and account updates.
• Support member services issues and escalate to supervisor as needed.

Skills

Customer service

Honesty

Good work ethic

Listening

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver an exceptional member experience. You will greet members, handle front desk tasks, and support sign-ups, cancellations, and account updates.

Ideal candidates demonstrate strong customer service, honesty, and basic computer skills. This role emphasizes friendliness, teamwork, and reliable communication in a fast-paced fitness club environment.