Member Experience Specialist - Front Desk & Sales

ComForCare Home Care (Raleigh, NC); Westminster (CO); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Health, Dental and Vision Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Résumé du poste

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members and deliver a superior member experience. You will support new member sales and provide friendly front-desk service while handling tours and inquiries.

This role requires strong communication and problem-solving skills, with a focus on hospitality and a positive attitude. Availability for varying shifts and a commitment to member satisfaction are essential.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsabilités

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks and answer phones to assist questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Connaissances

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Description du poste

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members and deliver a superior member experience. You will support new member sales and provide friendly front-desk service while handling tours and inquiries.

This role requires strong communication and problem-solving skills, with a focus on hospitality and a positive attitude. Availability for varying shifts and a commitment to member satisfaction are essential.