Member Experience Specialist — Front Desk & Sales

Baseline Fitness; New Iberia (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Membership

Health Insurance

Dollars for Scholars

Employee Appreciation Program

Advancement Opportunities

Voluntary Life Insurance

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet potential members, conduct tours, and provide exceptional service at the front desk. You will assist with sign-ups, cancellations, and account updates while helping maintain a welcoming club environment.

The role emphasizes strong communication, active listening, and problem-solving to exceed member expectations in a fast-paced gym setting. Opportunities include advancement and comprehensive benefits.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet potential members and provide a great customer experience.
• Answer front desk questions and assist with questions or concerns.
• Assist in member check-ins, sign-ups, cancellations, and updating member accounts.
• Facilitate member services issues and forward to the Club Manager or Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet potential members, conduct tours, and provide exceptional service at the front desk. You will assist with sign-ups, cancellations, and account updates while helping maintain a welcoming club environment.

The role emphasizes strong communication, active listening, and problem-solving to exceed member expectations in a fast-paced gym setting. Opportunities include advancement and comprehensive benefits.