Member Experience Specialist - Front Desk & Sales

Planet Fitness - PF Baseline Fitness; Minot (ND); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Free uniforms

Training & development

Flexible schedule

Free food & snacks

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one extra

Résumé du poste

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience by providing outstanding customer service to members, prospective members, and guests.

Responsibilities include greeting potential members, handling front desk duties and calls, assisting with tours, and supporting member sign-ups, cancellations, and account updates while maintaining a welcoming club atmosphere.

Qualifications

• Minimum qualifications include honesty and good work ethic.
• Strong customer service skills are required.
• Basic computer proficiency is required.

Responsabilités

• Greet and assist potential members to deliver a positive experience.
• Handle front desk tasks and answer phone calls politely.
• Assist in member check-ins, sign-ups, cancellations, and account updates.
• Resolve member inquiries and forward issues to the Club Manager when needed.
• Maintain cleanliness and organization of the club environment.

Connaissances

Customer service

Basic computer skills

Honesty & work ethic

Description du poste

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience by providing outstanding customer service to members, prospective members, and guests.

Responsibilities include greeting potential members, handling front desk duties and calls, assisting with tours, and supporting member sign-ups, cancellations, and account updates while maintaining a welcoming club atmosphere.