Member Experience Specialist - Front Desk (Flexible Schedule)

Midwest Fitness Partners; Harrison (OH); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

Competitive salary

Dental insurance

Flexible schedule

Job summary

Midwest Fitness Partners in Harrison, OH is seeking a friendly Member Services Representative to greet members, prospective members and guests, and provide exceptional customer service at the front desk.

You will assist with sign-ups and tours, update member accounts, and respond to questions promptly, helping maintain a clean, welcoming club environment and supporting the team with a positive, can-do attitude.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact professionally with members and coworkers.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions and appropriate behavior/language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, delivering exceptional customer service.
• Handle front desk activities: answer phones, check members in, sign up new members, give tours.
• Update member accounts as needed.
• Respond to questions or concerns promptly and escalate to management when needed.
• Help maintain the club’s neatness and cleanliness.

Skills

Customer service

Basic computer skills

Fitness passion

Positive attitude

Punctuality

Exceptional service

Active listening

Diplomacy

High school diploma

18+ years old

Education

High School diploma/GED

Age 18+

Job description

Midwest Fitness Partners in Harrison, OH is seeking a friendly Member Services Representative to greet members, prospective members and guests, and provide exceptional customer service at the front desk.

You will assist with sign-ups and tours, update member accounts, and respond to questions promptly, helping maintain a clean, welcoming club environment and supporting the team with a positive, can-do attitude.