Member Experience Specialist | Flexible Front Desk Role

pf-glowbrands; La Grange (KY); On-site; USD 16,531,000 - 20,664,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and Ser

Exclusive Discounts at Outside Retailе

Free Work Shirt options yearly.

Job summary

Planet Fitness in Kentucky seeks a Member Services Representative to provide exceptional customer service to members and guests. You will greet customers, assist with sign-ups and tours, and manage member accounts at the front desk.

The role requires a positive, reliable attitude, basic computer skills, and the ability to communicate effectively with members and staff. This on-site position supports a welcoming gym environment.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Strong passion for fitness and health.
• Upbeat, positive attitude and reliable.
• Punctual and dependable with excellent communication.
• Excellent customer service skills with members and staff.
• Active listening, empathy and problem-solving.
• Diplomacy in all interactions and professional conduct.
• High school diploma or GED.
• Must be 16 years of age or older.

Responsibilities

• Greet members, prospective members and guests and deliver exceptional service.
• Answer phones and assist callers with inquiries.
• Check members into the system and process new sign-ups.
• Take prospective members on tours.
• Update and maintain member accounts as needed.
• Respond to member questions promptly and escalate to management as needed.
• Help keep the club clean and organized.

Skills

Customer service

Basic computer skills

Fitness passion

Upbeat attitude

Punctuality

Exceptional service

Active listening

Diplomacy

Age requirement

Education

High School diploma/GED

Job description

Planet Fitness in Kentucky seeks a Member Services Representative to provide exceptional customer service to members and guests. You will greet customers, assist with sign-ups and tours, and manage member accounts at the front desk.

The role requires a positive, reliable attitude, basic computer skills, and the ability to communicate effectively with members and staff. This on-site position supports a welcoming gym environment.