Member Experience Specialist (Front Desk)

Planet Fitness; Middlesex (NJ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Competitive salary

Employee discounts

Flexible schedule

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests in a busy gym setting.

The role involves greeting visitors, handling front desk duties, processing sign-ups, giving tours, updating member accounts, and maintaining a clean club environment while upholding Planet Fitness standards.

Qualifications

• Must be 18 years or older.
• High School diploma/GED equivalent required.
• Authorized to work in the United States.
• Ability to lift up to 50 lbs occasionally.
• Ability to stand and walk during shift.
• Ability to talk in person or on the phone during shift.
• Ability to encounter cleaning chemicals during shift.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, assist callers with questions.
• Check members into the system and facilitate new member sign-up.
• Take prospective members on tours.
• Facilitate updates to members' accounts.
• Respond to member questions and concerns and escalate when needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Basic computer proficiency

Passion for fitness

Upbeat attitude

Exceptional communication

Active listening

Diplomacy

Education

High School diploma / GED

Tools

None

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests in a busy gym setting.

The role involves greeting visitors, handling front desk duties, processing sign-ups, giving tours, updating member accounts, and maintaining a clean club environment while upholding Planet Fitness standards.