Member Experience Specialist (Fitness Club Front Desk)

Planet Fitness; Satellite Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests. You will greet guests, handle front desk duties, assist with sign-ups, and support facility operations.

Ideal candidates have a customer service background, basic computer skills, and a genuine passion for fitness. You will be punctual, reliable, and able to communicate clearly while maintaining a friendly,

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Be upbeat, punctual, and reliable.
• Excellent communication and problem-solving skills.
• Demonstrates diplomacy and empathy in interactions.
• Must be 18 years or older.
• High School diploma or GED required.

Responsibilities

• Greet members and guests and provide exceptional service.
• Assist with front desk tasks: answering phones, check-ins, new member sign-up, tours.
• Update member accounts as needed.
• Address questions and concerns and escalate when appropriate.
• Help maintain club cleanliness and appearance.

Skills

Customer service

Basic computer proficiency

Positive attitude

Punctuality

Reliability

Active listening

Empathy

Diplomacy

Communication skills

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests. You will greet guests, handle front desk duties, assist with sign-ups, and support facility operations.

Ideal candidates have a customer service background, basic computer skills, and a genuine passion for fitness. You will be punctual, reliable, and able to communicate clearly while maintaining a friendly,