Member Experience Specialist (Gym Front Desk)

Talentify; Ashland (KY); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts

Exclusive Discounts

Job summary

Planet Fitness is looking for a Member Services Representative responsible for creating a positive member experience by providing superior customer service to members, prospective members, and guests.

The ideal candidate will greet members, handle front desk activities, and assist with questions while ensuring a clean club environment. A passion for fitness and strong customer service skills are essential for this role.

Qualifications

• Customer service background preferred.
• A passion for fitness and health.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact positively with members.
• Demonstrate diplomacy in all interactions.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle all front desk related activities such as answering phones.
• Check members into the system and sign up new members.
• Respond to member questions and concerns promptly.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service skills

Basic computer proficiency

Positive attitude

Listening and empathy

Education

High School diploma/GED

Job description

Planet Fitness is looking for a Member Services Representative responsible for creating a positive member experience by providing superior customer service to members, prospective members, and guests.

The ideal candidate will greet members, handle front desk activities, and assist with questions while ensuring a clean club environment. A passion for fitness and strong customer service skills are essential for this role.