Member Experience Specialist

Planet Fitness; Palatka (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is seeking a friendly Member Services Representative to create a positive member experience by delivering exceptional customer service to members, guests, and prospective members.

Key tasks include greeting visitors, handling front desk activities, processing sign-ups and tours, updating member accounts, and addressing questions promptly while maintaining a clean, welcoming club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including phones, check-ins, sign-ups and tours.
• Facilitate updates to member accounts and respond to questions; escalate when needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Computer literacy

Positive attitude

Punctuality

Empathy

Communication

Problem solving

Diplomacy

Teamwork

Tools

Front desk software

Job description

Planet Fitness is seeking a friendly Member Services Representative to create a positive member experience by delivering exceptional customer service to members, guests, and prospective members.

Key tasks include greeting visitors, handling front desk activities, processing sign-ups and tours, updating member accounts, and addressing questions promptly while maintaining a clean, welcoming club environment.