Member Experience & Front Desk Specialist

Cambridge Fitness, LLC; Town of Lansing (NY); On-site; USD 12,398,000 - 15,154,000; Full time

Benefits offered by this job

Free black card membership

Full-time health insurance

Opportunities for advancement

Ongoing leadership training

Job summary

Planet Fitness is seeking a Member Services Representative to create a welcoming experience for members, prospective members, and guests. You will handle front desk tasks, assist with sign-ups, tours, and account updates, and maintain a positive, energetic club environment.

The role emphasizes customer service excellence, strong communication, and a passion for fitness. Full-time position with health benefits, plus opportunities for advancement and leadership training.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Upbeat and positive attitude; punctual and reliable.
• Excellent communication and listening skills.
• Ability to interact professionally with members and staff.

Responsibilities

• Greet members and guests, delivering exceptional service.
• Handle front desk duties: phones, check-ins, and sign-ups.
• Take members on tours and explain club features.
• Update member information and resolve questions promptly.
• Escalate issues to management when needed and maintain club cleanliness.

Skills

Customer service

Positive attitude

Punctuality

Communication

Active listening

Diplomacy

Job description

Planet Fitness is seeking a Member Services Representative to create a welcoming experience for members, prospective members, and guests. You will handle front desk tasks, assist with sign-ups, tours, and account updates, and maintain a positive, energetic club environment.

The role emphasizes customer service excellence, strong communication, and a passion for fitness. Full-time position with health benefits, plus opportunities for advancement and leadership training.