Member Experience & Front Desk Specialist

Talentify; Alexandria (KY); On-site; USD 26,000 - 38,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering exceptional customer service to members, prospective members and guests.

The role includes greeting members, handling front desk tasks, guiding tours for prospective members, updating accounts, responding to questions promptly, and helping maintain a clean, welcoming club environment.

Qualifications

• Experience in customer service preferred.
• Basic computing skills required.
• Strong interest in fitness and health.
• Positive, upbeat attitude with reliability.
• Excellent communication and problem-solving abilities.
• High school diploma or GED; 18+ years old.
• CPR/AED certification preferred.

Responsibilities

• Greet members, guests and prospective members with excellent service.
• Answer phones and assist callers with questions.
• Check members into the system; assist with new sign-ups.
• Take prospective members on tours.
• Update member accounts as needed.
• Maintain club cleanliness and safety.

Skills

Customer service

Basic computer proficiency

Positive attitude

Punctuality

Active listening

Diplomacy

Empathy / problem solving

Education

High School diploma or GED

18+ years old

Tools

Front desk software

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering exceptional customer service to members, prospective members and guests.

The role includes greeting members, handling front desk tasks, guiding tours for prospective members, updating accounts, responding to questions promptly, and helping maintain a clean, welcoming club environment.