Member Experience Specialist

Talentify; New Jersey; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Competitive salary

Employee discounts

Flexible schedule

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering a superior level of customer service to members, prospective members and guests.

You will greet members and guests, handle front desk activities including answering phones, member check-in, new member sign-ups, and member tours, update account information, respond to questions promptly, and help keep the club clean and welcoming.

Qualifications

• High School diploma or GED required.
• Authorized to work in the United States.
• Ability to lift up to 50 lbs and stand/walk during shift.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones, check in, sign up new members, give tours.
• Update member accounts as needed.
• Respond to questions promptly and escalate when necessary.
• Maintain cleanliness of the club.

Skills

Customer service

Communication

Multitasking

Education

High School diploma/GED equivalent

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering a superior level of customer service to members, prospective members and guests.

You will greet members and guests, handle front desk activities including answering phones, member check-in, new member sign-ups, and member tours, update account information, respond to questions promptly, and help keep the club clean and welcoming.