Member Experience & Front Desk Specialist

Talentify; Nicholasville (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and  –

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

Responsibilities include greeting guests, handling front desk duties, processing sign-ups, tours, and updating member accounts while maintaining a clean club environment and escalating issues to management as needed.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with questions.
• Check members into the system and process new member sign-ups.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns and elevate to management as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Communication

Punctuality

Positive attitude

Education

High School diploma/GED

Tools

Basic computer proficiency

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

Responsibilities include greeting guests, handling front desk duties, processing sign-ups, tours, and updating member accounts while maintaining a clean club environment and escalating issues to management as needed.