Member Experience Specialist — Free Membership & Growth

Planet Fitness; Maple Grove (MN); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership

Advancement Opportunities

Employee Appreciation Program

Dollars for Scholars Program

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to enhance member experience by providing exceptional customer service. Responsibilities include greeting potential members, managing the front desk, and resolving member service inquiries.

The ideal candidate will possess strong customer service skills, honesty, and a good work ethic. This role requires standing and walking for most of the shift and the ability to lift up to 50 lbs when needed.

Qualifications

• Honesty and good work ethic required.
• Ability to provide a superior level of customer service.
• Must be able to stand and walk for at least 75% of the shift.

Responsibilities

• Greet potential members and provide a great customer experience.
• Handle front desk tasks including phone calls and member check-ins.
• Facilitate member services issues and maintain club cleanliness.

Skills

Strong customer service skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to enhance member experience by providing exceptional customer service. Responsibilities include greeting potential members, managing the front desk, and resolving member service inquiries.

The ideal candidate will possess strong customer service skills, honesty, and a good work ethic. This role requires standing and walking for most of the shift and the ability to lift up to 50 lbs when needed.