Member Experience Specialist | Flexible Schedule & Growth

Planet Fitness - PF Baseline Fitness; Fargo (ND); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

Health insurance

Vision insurance

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to create a positive member experience by delivering exceptional customer service at the front desk. You will greet members, answer calls, and assist with sign-ups, check-ins, and account updates.

The role emphasizes friendly communication, problem-solving, and maintaining a welcoming club environment with opportunities for advancement and training.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to provide a positive experience.
• Answer phones and handle info calls and tours.
• Assist with member check-ins, sign-ups, cancellations, BCM amenities, and update accounts.
• Maintain neatness and cleanliness of the club.

Skills

Honesty & work ethic

Strong customer service

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to create a positive member experience by delivering exceptional customer service at the front desk. You will greet members, answer calls, and assist with sign-ups, check-ins, and account updates.

The role emphasizes friendly communication, problem-solving, and maintaining a welcoming club environment with opportunities for advancement and training.