Member Experience Specialist

ComForCare Home Care (Raleigh, NC); Circle Pines (MN); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership for self and a family/

Employee Appreciation Program

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness seeks a Customer Service Representative to greet potential members and deliver a superior customer experience. You will handle front desk tasks, manage inquiries, and guide tours while supporting member check-ins and account updates.

The role emphasizes strong communication, problem-solving, and diplomacy in a gym setting, with a focus on creating a welcoming environment for members and guests.

Qualifications

• Honesty and integrity required.
• Excellent customer service skills.
• Basic computer proficiency for member databases and sign-ups.

Responsibilities

• Greet and assist potential members, delivering a positive experience.
• Handle front desk tasks including answering calls, taking information calls and tours, and updating member information.
• Assist in member check-ins, sign-ups, cancellations, amenity usage, and resolve service questions with escalation as needed.
• Maintain cleanliness and organization of the club environment.

Skills

Honesty & work ethic

Strong customer service

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness seeks a Customer Service Representative to greet potential members and deliver a superior customer experience. You will handle front desk tasks, manage inquiries, and guide tours while supporting member check-ins and account updates.

The role emphasizes strong communication, problem-solving, and diplomacy in a gym setting, with a focus on creating a welcoming environment for members and guests.