Member Experience Specialist — Free Gym Membership & Perks

Planet Fitness - PF Baseline Fitness; New Iberia (LA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self

Free Membership for family member or a

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to enhance member experience and drive new member sales at our club. You will greet guests, manage front desk tasks, tours, and sign-ups while assisting with sign-ups, cancellations and account updates.

Daily duties include handling member inquiries, resolving issues with guidance from managers, and keeping the facility clean and welcoming for all visitors and members.

Qualifications

• Honesty and a strong work ethic are essential.
• Customer service skills are required to exceed member expectations.
• Basic computer skills for member accounts and POS tasks.

Responsibilities

• Greet and assist potential members, creating a positive experience.
• Handle front desk tasks: answer calls, take info, schedule tours.
• Assist with member check-ins, sign-ups, cancellations, and account updates.
• Address member service issues and escalate to the Club Manager when needed.
• Help maintain the club’s neatness and cleanliness.

Skills

Strong customer service skills

Basic computer proficiency

Honesty and good work ethic

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to enhance member experience and drive new member sales at our club. You will greet guests, manage front desk tasks, tours, and sign-ups while assisting with sign-ups, cancellations and account updates.

Daily duties include handling member inquiries, resolving issues with guidance from managers, and keeping the facility clean and welcoming for all visitors and members.