Member Experience Specialist

Planet Fitness - PF Baseline Fitness; Grand Junction (CO); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one guest

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet potential members, drive new member sales, and create a positive experience for members, guests and prospects. The role emphasizes friendly, efficient service at the front desk and accurate handling of member information.

Responsibilities include answering calls, coordinating tours, assisting with sign-ups and cancellations, and maintaining a clean club environment while delivering exceptional customer

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members and provide a great customer experience.
• Handle front desk tasks: answer phones, take info calls and tours, assist in member sign-ups and updates.
• Facilitate member services questions and escalate when needed.
• Help maintain club neatness and cleanliness.

Skills

Customer service

Computer literacy

Honesty

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet potential members, drive new member sales, and create a positive experience for members, guests and prospects. The role emphasizes friendly, efficient service at the front desk and accurate handling of member information.

Responsibilities include answering calls, coordinating tours, assisting with sign-ups and cancellations, and maintaining a clean club environment while delivering exceptional customer