Member Experience Specialist

pf-cambridgefitness; Nebraska; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Free food & snacks

Company parties

Free black card membership

Job summary

Planet Fitness is seeking a Team Member to create a positive member experience through outstanding customer service and engagement. You will welcome guests, assist with check-ins, tours, and membership sign-ups, and help maintain a clean and welcoming club environment.

The role emphasizes a friendly, upbeat attitude, reliability, and the ability to resolve member questions promptly while representing the Planet Fitness brand in a positive manner.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude is essential.
• Punctuality and reliability are a must.
• Excellent customer service and ability to interact with members and coworkers.
• Strong listening and problem-solving skills.
• Diplomacy in all interactions and appropriate language.

Responsibilities

• Greet members, prospective members and guests and provide exceptional customer service.
• Handle front desk activities: answer phones, check members in, sign-up new members, give tours.
• Update member accounts as needed.
• Respond to member questions and concerns promptly and professionally, escalate to management when needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Teamwork

Punctuality

Positive attitude

Professionalism

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Team Member to create a positive member experience through outstanding customer service and engagement. You will welcome guests, assist with check-ins, tours, and membership sign-ups, and help maintain a clean and welcoming club environment.

The role emphasizes a friendly, upbeat attitude, reliability, and the ability to resolve member questions promptly while representing the Planet Fitness brand in a positive manner.