Member Experience Specialist

pf-cambridgefitness

Nebraska

On-site

USD 17,000 - 22,000

Full time

14 days+
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Benefits offered by this job

Free uniforms
Free food & snacks
Company parties
Free black card membership

Job summary

Planet Fitness is seeking a Team Member to create a positive member experience through outstanding customer service and engagement. You will welcome guests, assist with check-ins, tours, and membership sign-ups, and help maintain a clean and welcoming club environment.

The role emphasizes a friendly, upbeat attitude, reliability, and the ability to resolve member questions promptly while representing the Planet Fitness brand in a positive manner.

Qualifications

  • Customer service background preferred.
  • Basic computer proficiency required.
  • A passion for fitness and health.
  • Upbeat and positive attitude is essential.
  • Punctuality and reliability are a must.
  • Excellent customer service and ability to interact with members and coworkers.
  • Strong listening and problem-solving skills.
  • Diplomacy in all interactions and appropriate language.

Responsibilities

  • Greet members, prospective members and guests and provide exceptional customer service.
  • Handle front desk activities: answer phones, check members in, sign-up new members, give tours.
  • Update member accounts as needed.
  • Respond to member questions and concerns promptly and professionally, escalate to management when needed.
  • Maintain neatness and cleanliness of the club.

Skills

Customer service
Communication
Active listening
Empathy
Problem solving
Teamwork
Punctuality
Positive attitude
Professionalism

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Team Member to create a positive member experience through outstanding customer service and engagement. You will welcome guests, assist with check-ins, tours, and membership sign-ups, and help maintain a clean and welcoming club environment.

The role emphasizes a friendly, upbeat attitude, reliability, and the ability to resolve member questions promptly while representing the Planet Fitness brand in a positive manner.

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