Member Experience Specialist

Planet Fitness - TG3E/CM3; Ontario (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

Free Black Card Membership

401(K) and Roth Retirement Savings

Job summary

Planet Fitness is seeking a Member Services Representative to greet members and guests, handle membership information, and promote current offers. The role requires on-site availability and a positive, solutions-oriented attitude to support a welcoming club environment.

Responsibilities include processing memberships, assisting with sign-ups and billing questions, and maintaining cleanliness and safety across the facility.

Qualifications

• Candidates greet members and guests professionally.
• Ability to answer member questions and handle inquiries with courtesy.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist with tours, sign-ups, and membership changes.
• Process memberships, cancellations and payments accurately.
• Maintain cleanliness of the club and restrooms; ensure equipment is organized.

Skills

Customer service

Sales support

Front desk operations

Team collaboration

Education

High school diploma

Tools

POS system

Job description

Planet Fitness is seeking a Member Services Representative to greet members and guests, handle membership information, and promote current offers. The role requires on-site availability and a positive, solutions-oriented attitude to support a welcoming club environment.

Responsibilities include processing memberships, assisting with sign-ups and billing questions, and maintaining cleanliness and safety across the facility.