Member Experience Specialist

pf-glowbrands; Jeffersonville (IN); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts

Exclusive Retailer Discounts

Free Work Shirt Options

Job summary

Planet Fitness is seeking a Member Services Representative responsible for creating a positive member experience by delivering superior customer service to members and guests. This role involves various front desk activities including greeting visitors, managing requests, and maintaining cleanliness in the club.

An upbeat attitude and strong communication skills are required, along with a High School diploma or GED.

Qualifications

• Customer service background preferred.
• Must be 16 years of age or older.
• A passion for fitness and health is important.

Responsibilities

• Greet and assist members, prospective members, and guests.
• Answer phones and assist callers with questions.
• Check members into the system and assist new sign-ups.
• Respond to member questions and concerns in a timely manner.

Skills

Customer service

Basic computer proficiency

Positive attitude

Strong listener

Education

High School diploma/GED equivalent

Job description

Planet Fitness is seeking a Member Services Representative responsible for creating a positive member experience by delivering superior customer service to members and guests. This role involves various front desk activities including greeting visitors, managing requests, and maintaining cleanliness in the club.

An upbeat attitude and strong communication skills are required, along with a High School diploma or GED.