Member Experience Specialist

Planet Fitness - NJ/MA One World Fitness; Green Tree (NJ); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering a superior level of customer service to members, prospective members and guests. You will greet members, assist with front desk duties, process new sign-ups, take tours for prospective members, update accounts, and respond to questions in a timely, friendly manner.

This role also helps maintain a clean, welcoming environment and requires an upbeat, reliable attitude and strong

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Punctual and reliable.
• Excellent interpersonal skills.

Responsibilities

• Greet members and guests and deliver exceptional service.
• Answer phones and assist callers with questions.
• Check members in and sign up new members.
• Take prospective members on tours.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Punctuality

Positive attitude

Active listening

Education

High School Diploma or GED

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering a superior level of customer service to members, prospective members and guests. You will greet members, assist with front desk duties, process new sign-ups, take tours for prospective members, update accounts, and respond to questions in a timely, friendly manner.

This role also helps maintain a clean, welcoming environment and requires an upbeat, reliable attitude and strong