Member Experience Specialist — Front Desk & Tours

Cambridge Fitness, LLC; Lansing (MI); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Free black card membership

Mentorship

Opportunities for advancement

Ongoing leadership training

Full time employee health insurance

Job summary

Planet Fitness is hiring a Team Member to create a positive member experience by delivering a superior level of customer service to members, prospective members and guests, in a fun and energetic environment.

You will greet guests, handle front desk duties including phones, member check-ins, new member sign-ups and tours, keep the club clean, and support updates to member accounts while collaborating with management.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Interest in fitness and helping others.
• Upbeat, positive, and reliable.
• Punctuality and reliability a must.
• Strong communication and listening skills.
• Demonstrate diplomacy in all interactions.
• 18+ years old and eligible to work in the U.S.

Responsibilities

• Greet members and guests, delivering exceptional service.
• Handle front desk duties including phones and check-ins.
• Sign up new members and give tours to prospective members.
• Update member accounts as needed.
• Address questions promptly and escalate when needed.
• Maintain cleanliness and organization of the club.

Skills

Customer service

Basic computer skills

Fitness passion

Positive attitude

Punctuality

Empathy

Diplomacy

Education

High school diploma or GED

Job description

Planet Fitness is hiring a Team Member to create a positive member experience by delivering a superior level of customer service to members, prospective members and guests, in a fun and energetic environment.

You will greet guests, handle front desk duties including phones, member check-ins, new member sign-ups and tours, keep the club clean, and support updates to member accounts while collaborating with management.