Member Experience Specialist

Planet Fitness; United States; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Complimentary Back Card Membership

Company Facilitated Training

Rewards and Recognition Programs

Job summary

Planet Fitness is seeking a high-energy Member Services Representative to greet guests and provide outstanding customer service. You will handle front desk duties, process member sign-ins, sign up new members, and give tours. The role emphasizes a positive, welcoming atmosphere in a Judgement Free Zone.

Commitment to punctuality, reliability and teamwork is essential, as is a passion for fitness. Weekend shifts and a proactive approach to problem solving are valued traits.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills; able to interact professionally.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones, assist callers, check members in, sign up new members, give tours.
• Facilitate updates to member accounts.
• Respond to questions and concerns; escalate to Assistant Manager or Manager as needed.
• Maintain club cleanliness and presentation.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Active listening

Diplomacy

18+

Job description

Planet Fitness is seeking a high-energy Member Services Representative to greet guests and provide outstanding customer service. You will handle front desk duties, process member sign-ins, sign up new members, and give tours. The role emphasizes a positive, welcoming atmosphere in a Judgement Free Zone.

Commitment to punctuality, reliability and teamwork is essential, as is a passion for fitness. Weekend shifts and a proactive approach to problem solving are valued traits.